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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Monday, May 7, 2018 by Rich Bowlen

Traverse: Transforming the Way Protective Services Work with Families to Improve Outcomes

"I'm big on efficiencies and using technology. If you're not using the latest and greatest software, you're behind." – Justin Zmyewski, Houston County (Minnesota) Commissioner

For Northwoods, the “latest and greatest software” means something that’s designed to work the way Child and Adult Protective Services agencies work.

That’s why we created Traverse®—a content collection and case discovery solution that empowers Protective Services to make informed, confident decisions about safety.

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Posted Wednesday, December 20, 2017 by Team Northwoods

Top 7 Northwoods Blog Posts of 2017

It's that time again! As each year comes to a close, we like to recap the top blog posts from the last 365 days. If you're a new reader or subscriber, this is your chance to catch up on all the good stuff you might have missed.

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Posted Wednesday, May 10, 2017 by Team Northwoods

35 Apps for the Mobile Social Worker

Social workers spend so much of their time in the field visiting families and traveling between appointments. But workers don't have to be away from important information just because they're away from their computers.

Here are 35 apps that can help mobile social workers stay safe, save time, engage kids and adults, find resources for clients, and even deal with stress.

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Posted Monday, February 6, 2017 by Chuck Barber

Here’s How Lenoir County Broke the Social Worker Burnout Cycle in Child Welfare

Keeping case initiation rates high and turnover low are two big priorities for Child Welfare program managers; however, without the right tools and processes in place, both are much easier said than done. Just ask Lenoir County Department of Social Services (DSS).

In 2006, the turnover rate for Lenoir County’s Child Welfare unit was 73% because documentation requirements and emotional stress were taking such a big toll on social workers. Inefficient processes affected case initiation rates too, which hovered below the 95% state standard at 80-85%.

Now, workers have access to office-based and field-based document management solutions designed for Child Welfare that give them more time to focus on engaging clients, building trust, and delivering quality service. As a result, turnover has decreased to 17% and social workers are consistently exceeding the state standard for case initiation with a 97% rate.

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Posted Tuesday, November 22, 2016 by Team Northwoods

Paperwork Problems No More for Lenoir County Adult and Family Services

Imagine for a second how much more you could accomplish each day if you were able to put the hour or two that you usually spent doing paperwork toward actually doing your job.

Oh, the possibilities!

For Lenoir County Department of Social Services’ (DSS) Adult and Family Services social workers, the ability to repurpose hours previously spent on documentation means more time to focus on engaging clients, building trust, and delivering more holistic, quality service. Even better? Their documentation is still up to date and accurate too.

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Posted Friday, September 23, 2016 by Rich Bowlen

Is Your Aging and Adult Services Program Ready for the “Silver Tsunami?”

Within the next four years, the elderly population in the United States is expected to increase to 54.6 millionmeaning nearly 8 million more people over the age of 65 in 2020 than there are today.

And what does this aging population mean for your program? You guessed it: Even. More. Paperwork.

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Posted Tuesday, September 29, 2015 by Rich Bowlen

This Isn’t Why I Got Into Social Work

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