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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Thursday, April 13, 2017 by Greg Tipping

Get the Scoop on Cabarrus County DHS’ Lobby Modernization Success

You may have heard us talk before about the amazing results our friends at Cabarrus County Department of Human Services (DHS) have seen since redesigning their lobby, upgrading technology, and modernizing business processes. Now, we’re also sharing the nitty gritty details behind how Cabarrus County made the project—and its resulting success—happen.

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Posted Thursday, February 9, 2017 by Greg Tipping

Why Human Services Must Be a Lean Machine

Human beings make mistakes. Period. And even though we’re big believers that social workers and caseworkers are super heroes, we know they make mistakes sometimes too.

Ever lost or misplaced a document? Skipped a step when scanning it into the system? Filed it in the wrong place? Overlooked a key piece of information when reviewing a case file?

Mistakes happen. While it may not be likely to eliminate errors completely, there are many changes a human services agency can make to reduce the possibility of errors being made. It all starts with simplifying processesand in doing so, creating less opportunity for errors to occur.

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Posted Monday, August 29, 2016 by Team Northwoods

The Do’s and Don’ts of Human Services Technology Implementation [Resource Recap]

Over the past few months, we’ve discussed a handful of factors that can make or break your human services technology implementation. Maybe you’ve read and bookmarked every post, or maybe this is your first time even realizing that this blog exists (in that case, hello!).

Either way, we thought it would be helpful to recap all the handy tips and tricks we’ve shared in an infographic The Do’s and Don’ts of Human Services Technology Implementation.

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Posted Friday, August 19, 2016 by Rich Bowlen

Not Your Granddaddy’s Technology Implementation

Have you ever had to sit in a room for hours upon hours listening to someone explain how a new technology is going to work, and then by the time you get back to your computer and try to start using the tool, you completely forget what you were supposed to do? So. Incredibly. Frustrating.

Not only is it frustrating, but it’s inefficient too. In fact, research has shown that students only retain 20% of information they learn by sitting and listening passively in a lecture-style environment.

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Posted Thursday, June 23, 2016 by Rich Bowlen

How to Assemble a "Justice League" of Tech Teams

Having the right people on a technology implementation team is make or break for project success. Too often in human services, the right people aren’t involved from the beginning and by the time the project hits end users, it’s dead in the water.

In our experience, assembling a clearly defined team is the first step toward increasing user adoption when it comes to technology. While the number of people involved may differ depending on the size of your agency and the scope of the project, the general makeup should be the same.

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Posted Wednesday, June 8, 2016 by Rich Bowlen

Removing the Risk Factor from Organizational Process Change

Organizational process change is often the riskiest aspect of implementing new software for human services agencies. Yet in order for agencies to continuously improve, all stakeholders must be willing to embrace these changes – and the risk and fear that accompany them.

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Posted Monday, May 30, 2016 by Rich Bowlen

5 Proven Ways to Make Technology Adoption Stick in Human Services

Have you ever rolled out a new technology solution, only for no one at your agency to use it? Frustrating? Of course. Fixable? Absolutely.

Technology is improving efficiencies in the workplace like never before. So why is it that so many human services agencies struggle with getting their teams to adopt these new tools? Why do some agencies implement a technology solution, only to watch it fail on the front lines?

We’ll let you in on a little secret: A little bit of planning, foresight, and a properly aligned approach can often make the difference between whether or not new technology flourishes or fails. 

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