Blog

Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Friday, February 24, 2023 by Team Northwoods

Putting the 'Human' Back in Human Services Through Robotic Process Automation

Editor’s note: Robotic process automation emerged ahead of the pandemic as one of the next-generation technologies with significant potential to transform how government agencies work. Fast forward to today and this potential is even greater. With the COVID-19 public health emergency ending and “the unwinding” underway, workers in Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and other human services programs are expecting an uptick in work to make sure clients don’t lose their benefits and resources. RPA is especially applicable across these means-tested eligibility programs, so we’ve updated this blog with some additional use cases and best practices.

Human services agencies are constantly fighting to make time for meaningful, high-value work with clients, while maintaining compliance and maximizing efficiency.

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Posted Monday, February 6, 2017 by Chuck Barber

How Lenoir County Broke the Social Work Burnout Cycle in Child Welfare

 

Editor’s note: This testimonial references a product that will be sunset in 2022. Learn more about our next-generation child welfare technology or view more recent customer stories.

Keeping case initiation rates high and turnover low are two big priorities for Child Welfare program managers; however, without the right tools and processes in place, both are much easier said than done. Just ask Lenoir County Department of Social Services (DSS). Read More
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