Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Wednesday, July 22, 2015 by Rich Bowlen

Why Do Social Workers Burn Out?

Nearly half of social workers say the stress of the job leads to burnout, but almost as many point to other contributing factors to burnout: unending paperwork, manual processes, and a lack of proper tools to do their jobs.

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Posted Tuesday, July 14, 2015 by Charles Barber

Technology Provides Social Workers More Time with Families in Crow Wing County

Faced with increasingly complex cases, budget constraints, and hiring restrictions, Crow Wing County Community Services wanted to help mobile social workers manage their overwhelming amount of paperwork so they could devote more time to families. After implementing Northwoods’ social services software, social workers are spending more face-to-face time with clients, which has improved morale and workers’ ability to protect and strengthen families.

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Posted Tuesday, June 9, 2015 by Charles Barber

Adult Services: There’s an App for That

In honor of World Elder Abuse Awareness Day on June 15, we want to show how implementing mobile technology can actually help adult services social workers improve the quality of interaction with their clients.

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Posted Wednesday, May 27, 2015 by Jim Aten

What’s New in Compass CoPilot for Mobile Social Workers

Here are the latest improvements to our mobile productivity solution, Compass® CoPilot, designed to help social workers spend less time worrying about paperwork, and more time on strengthening families.

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Posted Wednesday, May 6, 2015 by Rich Bowlen

Closing the Compliance Gap

Here’s the Compliance Catch-22: Agencies have to meet mandates AND ensure service delivery. However, spending time with families leaves little time to document the work, and documenting the work leaves little time to spend with families. So how can human services agencies bridge the gap?

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Posted Tuesday, April 7, 2015 by Rich Bowlen

Buckeye State Wears Blue for Child Abuse Prevention Awareness

Northwoodians proudly joined child welfare advocates across the Buckeye State by donning our blue for Wear Blue to show support for Child Abuse Prevention Month.

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Posted Monday, March 16, 2015 by Rich Bowlen

Paving the Way for Change is #YSocialWork

A social worker to my core, I love this year’s theme for Social Work Month, “Social Work Paves the Way for Change.” That’s why most of us became social workers in the first place: because we believe whole-heartedly in the ability for people to change.

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Posted Tuesday, March 10, 2015 by Charles Barber

Influencing Change in Your Human Services Agency

In human services, change is inevitable. Agencies constantly have to react to change such as new practice models, updates in the federal guidelines, and overarching legislation like the Affordable Care Act. At the same time, human services agencies also seek out change to improve business processes. Having the tools to effectively manage change can mean the difference between success and failure.

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Posted Thursday, February 19, 2015 by Jim Aten

Have You Heard What’s New in Compass Software?

Providing our customers with new features and enhancements for our human services software solutions boosts user experience and efficiency, which ultimately helps our customers provide better service. Here are the latest improvements to our appointment management, desktop productivity, and mobile productivity solutions.

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Posted Thursday, February 12, 2015 by Aaron Caldwell

Success in Customer Support

At Northwoods, we pride ourselves on our support and service to customers because they deserve it. Now that 2014 is over and we had some time to crunch a few numbers, we wanted to share some of the successes of the Northwoods Support Center and Upgrade Team.

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