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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Charles Barber's Articles

Posted Monday, February 6, 2017 by Charles Barber

Here’s How Lenoir County Broke the Social Worker Burnout Cycle in Child Welfare

Keeping case initiation rates high and turnover low are two big priorities for Child Welfare program managers; however, without the right tools and processes in place, both are much easier said than done. Just ask Lenoir County Department of Social Services (DSS).

In 2006, the turnover rate for Lenoir County’s Child Welfare unit was 73% because documentation requirements and emotional stress were taking such a big toll on social workers. Inefficient processes affected case initiation rates too, which hovered below the 95% state standard at 80-85%.

Now, workers have access to office-based and field-based document management solutions designed for Child Welfare that give them more time to focus on engaging clients, building trust, and delivering quality service. As a result, turnover has decreased to 17% and social workers are consistently exceeding the state standard for case initiation with a 97% rate.

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Posted Tuesday, July 14, 2015 by Charles Barber

Technology Provides Social Workers More Time with Families in Crow Wing County

Faced with increasingly complex cases, budget constraints, and hiring restrictions, Crow Wing County Community Services wanted to help mobile social workers manage their overwhelming amount of paperwork so they could devote more time to families. After implementing Northwoods’ social services software, social workers are spending more face-to-face time with clients, which has improved morale and workers’ ability to protect and strengthen families.

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Posted Tuesday, June 9, 2015 by Charles Barber

Adult Services: There’s an App for That

In honor of World Elder Abuse Awareness Day on June 15, we want to show how implementing mobile technology can actually help adult services social workers improve the quality of interaction with their clients.

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Posted Tuesday, March 10, 2015 by Charles Barber

Influencing Change in Your Human Services Agency

In human services, change is inevitable. Agencies constantly have to react to change such as new practice models, updates in the federal guidelines, and overarching legislation like the Affordable Care Act. At the same time, human services agencies also seek out change to improve business processes. Having the tools to effectively manage change can mean the difference between success and failure.

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